So today, it is my pleasure to introduce you to John Seddon from Vanguard Consulting, an author of a number of books including The Vanguard Method and Freedom from Command and Control: Rethinking Management for Lean Service.
In this interview, John shares with us how command and control is failing us, his thoughts on leadership and an insight into The Vanguard Method, a method that has saved service organisations millions upon millions of dollars.
